Frequently Asked Questions (FAQs)

An eSIM is a virtual SIM card integrated into devices such as smartphones, tablets, and smartwatches. Since eSIMs come pre-installed in your mobile device, you can activate your mobile data plan without inserting a physical SIM card.

eSIMs enable you to access a local mobile network while traveling, similar to a conventional SIM card. Instead of inserting a physical SIM card, you simply scan an eSIM QR code to activate the service. Once activated, it functions like a traditional SIM card, allowing internet access and calls through your provider's network. eSIMs also allow multiple numbers and service providers on one device.

eSIM technology is becoming increasingly common, but not all devices support it. Please perform a compatibility check to determine whether your device is eSIM compatible.

After payment is successfully processed, your eSIM QR code will be sent to the email address provided during purchase. No physical delivery is required.

Yes. You will keep your existing WhatsApp number, chats, and contacts, and can continue using WhatsApp normally.

The validity period begins when you activate data roaming and start using the eSIM service, not when the eSIM is installed.

An eSIM can only be activated on one device once. If removed from the device, it cannot be reused. The QR code cannot be activated simultaneously on multiple devices. However, you may share data through your phone's hotspot feature.

Data sharing is available only for selected eSIM products.

Your roaming eSIM allows you to connect at 4G, LTE, and 5G speeds just like a local data line. Please note that in areas with limited coverage, your mobile device may connect at lower speeds.

If you are unable to locate the code, kindly reach out to our 24/7 customer support team via email at cs@gtesim.com or make use of our online chat feature. We will promptly reissue the code to you via email.